1. This Privacy Policy outlines www.drvrushalisalve.com approach to Data protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to Your Personal Information which is processed by us, whether in physical or electronic mode.
2. You may be able to view the Platform (website referred to as “Platform”), but please note that We do not offer any products/services under this Platform outside of India. By accessing the Platform or providing any information, You agree to be bound by the Platform’s privacy policy and agree to be bound by the laws of India, including but not limited to data protection and privacy laws. IF YOU DO NOT AGREE, DO NOT USE OR ACCESS OUR PLATFORMS.

3. In this Privacy Policy, the expressions ‘Personal Information’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws. The Company is committed to treat data privacy seriously. It is important that You know exactly what We do with Your Personal Information. Herein “We”/“Company”/“Platform”, refer to www.drvrushalisalve.com Wherever We have said ‘You’ or ‘Your’ means YOU.

4. Who We Are
5. Dr. Vrushali Salve is a board-certified dermatologist with a stellar academic and professional background. She earned her MBBS from the prestigious Seth G. S. Medical College & KEM Hospital, Mumbai, followed by an MD in Dermatology, Venereology, and Leprosy from Topiwala National Medical College & B.Y.L. Ch. Nair Hospital. Further enhancing her expertise, she completed her DNB in Dermatology, making her one of the most qualified professionals in her field.

6. Purposes of collecting data
   The Company collects and processes Your personal data, only for which You have provided us the said data. In the course of providing our services, We have integrated with various third-party technologies. Such third-party integrations may result in sharing some of Your data with them. However, We do not share Your personal information with any person for any purposes whatsoever, other than in the course of providing our services.

7. Our Commitment
   We commit to protect Your privacy. The Platform’s personal information handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.

8. Personal Information Gathered By the Platform
   Any personal information or other information We receive and collect from You may be used by You in connection with Your use of the Platform, conducting transactions (including facilitating and processing payments), promotions, offers, services. We may use Your information to personalize your experience and improve our business.

9. Information You Give Us:
   We receive and store any information You provide to us when using the Platform or otherwise. You can choose not to provide certain information, but You may not be able to use the Platform. The information You provide is utilized for various purposes such as opening an account, processing transactions, booking clinic services, responding to inquiries, and communicating with You.

10. Information We Collect About You:

10.1. The Platform receives and stores certain types of information whenever You interact with us. For example, like many websites, We use “cookies,” and We obtain certain types of information when Your web browser accesses our Services. We may also receive/store information about Your location and Your mobile device, including a unique identifier for Your device. We may use this information for internal analysis and to provide You with location-based services, such as advertising, search results, and other personalized content.

10.2. The Platform receives and stores certain types of information whenever You interact with us, depending upon the location from where You might be accessing our platform and as per applicable laws.

10.3. You may be served different types of cookies such as strictly necessary cookies, performance cookies, etc.

11. Information From Other Sources:

The Company receives information about You from other sources, such as updated delivery and address information from our carriers, which We use to correct our records and deliver Your next purchase more easily.

12. Categories of Personal Information

Categories of Personal Information collected and processed by us are as follows;

12.1. Demographic & Identity data;

12.2. Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture;

12.3.Open data and public records such as information about You that is openly available on the internet;

12.4.Details such as Transaction amount, Bank Name, Card Type, Card number.

13. Online Identifiers and other Technical Data

13.1. Location details such as data We get about Your location, IP address, logs, or from where You connect a computer to the internet;

13.2. Technical details such as device information, location and network carrier when You use our mobile applications;

13.3. Communications details such as the Metadata and other Personal Information We get from communications done through e-mails, SMS, instant messages and calls;

13.4. Usage data details such as data about how You use our Platform or Web-based properties, pages viewed, etc.

14. Consent

14.1. By using the Platform and/ or by providing Your information, You agree and consent to us collecting, storing, processing, transferring, using and sharing of Your personal information (including sensitive personal information as per applicable law) that You disclose on the Platform with third parties or service providers for the purposes set out and in accordance with this Privacy Policy. No person below the age of 18 years shall use this platform without explicit parental consent shared with us.

14.2. The Platform collects and stores the information that You have consented to submit. You may provision or deprovision access to the Services, enable or disable integrations with third party applications, manage permissions, retention and export settings and these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all data.

15. Purposes of Gathering Your Personal Information

You agree and acknowledge that We use Your personal information to operate, provide, develop, and improve the products and services. These purposes include:

15.1. Purchase and Delivery of Products and Services:

We use Your personal information to take and handle orders, deliver products and services, process payments, and communicate with You about orders, products and services, and promotional offers.

15.2. Booking Consultations:

We use Your personal information to schedule, book, reschedule, and cancel appointments for services at our clinics.

15.3. Provide, Troubleshoot and Improve the Platform:

We use Your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Platform.

15.4. Recommendations and Personalization:

We use Your personal information to recommend features, products, and services that might be of interest to You, identify Your preferences, and personalize Your experience with the Platform.

15.5. Communicate With You:

We use Your personal information to communicate with You in relation to the Platform via different channels (e.g., by phone, e-mail, chat).

15.6. Advertising:

We use Your personal information to display interest-based ads for features, products, and services that might be of interest to You.

16. Cookies and other trackers used by our digital properties

16.1. Cookies are small text files that are placed on Your computer by websites that You visit. Similarly, there are other types of trackers used. Depending upon the location from where You might be accessing our Platform and as per applicable laws You may be served different types of cookies such as strictly necessary cookies, performance cookies etc. We use cookies, permissions and other trackers on our Platform to collect and process data so as to provide You a better online experience as well as improve our services.

16.2. For more information about cookies, and how to disable them, visit add link to disable cookies

16.3. These cookies are needed to run our website, to keep it secure if You are logged on and to obey regulations that apply to us.

16.4. If You are a customer, they help us know who You are, so You can log on and manage Your accounts. They also help us keep Your details safe and private.

16.5. These cookies are used for remembering things like:

16.5.1. Your user ID on the log on page

16.5.2. Your region or country

16.5.3. Your preferred language

16.5.4. Accessibility options like large font or high contrast pages

16.6. These cookies tell us how You and other customers use our website. We combine all this data together and study it. This helps us to:

16.6.1. Improve the performance of our services

16.6.2. Improve the products We provide

16.7. Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘Strictly Necessary’ cookies may cause certain parts of our website to remain inaccessible to You.

16.8. We use other tracking mechanisms in addition to the above

16.8.1. Pixel Tags

16.8.2. Log Files

16.8.3. Clickstream analytics

17. Do Not Track
    Some web browsers have a “Do Not Track” feature. With this feature You can inform the websites You visit, that You do not want to have Your online activity tracked. These features are not yet uniform across browsers. Presently, our sites are not set up to respond to those signals.

18. Personal Information Disclosure

18.1. The Platform contains third party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products & services on behalf of us. These third-party sites have separate and independent privacy policies.

18.2. We have appropriate contracts in place with our third-party partners. This means that they cannot use Your personal information which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them.

18.3. We may also disclose Your personal information to appropriate authorities if We believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.

19. Reasons for disclosing Your personal information to other parties
    We may disclose Your personal information to others where it is lawful to do so including where We or they:

19.1. need to provide You with products or services;

19.2. where You have initiated a payment;

19.3. have a legal obligation to do so, e.g. to assist with detecting and preventing fraud;

19.4. have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests;

19.5. have a legitimate business reason for doing so;

19.6. want to send You information and promotional material regarding our products and services;

19.7. have asked You for Your consent to share it, and You’ve agreed; and/or

19.8. Improve Your online experience for using our product.

20. To whom Your personal information may be disclosed
    You agree and acknowledge that We may disclose Your personal information for the above purposes to other parties including:

20.1. Other companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors and officers);

20.2. Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities;

20.3. Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the personal information as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals;

20.4. Overseas regulators; and/or

20.5. To serve other purposes for which We provide specific notice at the time of collection, and as otherwise authorized or for any other lawful pupose.

21. Cross-Border Data Transfer
    Personal Information We hold about You may be transferred to other countries outside Your residential country for any of the purposes described in this Privacy Policy. You understand and accept that these countries may have differ in laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process. In addition, a number of countries have agreements with other countries providing for exchange of information for law enforcement, tax and other purposes. If We transfer Your personal information to third parties for purposes stated in this Privacy Policy, We will use best endeavours to put in place appropriate controls and safeguards to ensure that Your personal information is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is absolutely necessary.

22. Data Security
    We are committed to protect your personal information under our control. We take reasonable steps to protect Your personal information from unauthorized access, alteration, transmission and destruction by using appropriate physical, technical and administrative safeguards. We are committed to protect the security of Your personal information in transit using cryptographic protocols. We use layered controls to protect our Platform by constantly monitoring and improving our website, systems and processes to meet evolving security needs and challenges. We ensure that third parties who provide services to us under appropriate agreements take appropriate security measures to protect Your personal information in accordance with our policies.

23. Retention and Disposal of Data

23.1 We will store any personal information We collect from You on our systems or with third parties, for as long as it is necessary to facilitate the purposes set out in this Privacy Policy, for any ancillary legitimate and essential business purposes and/or for any legal or regulatory reasons. We will use Your personal information for purposes where We will make sure that Your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed; and

23.2 We may need to retain Your personal data for legitimate purposes even if You seek deletion thereof if it is needed to comply with Our legal obligation, resolve disputes, and enforce Our agreements.

24. Links to Other Websites
    The Platform may contain links to websites of other organisations. We will not be responsible for such other websites if You choose to access them. This privacy policy does not cover how that organisation processes personal information. We encourage You to read the privacy policies on the other websites You visit.

25. Children’s Privacy
    The Company is directed to be used by adults only. If You are not an adult, while You may look at our site, You should not make a purchase, register, or submit Personal Information to us. We or our associates /affiliates do not knowingly collect information from minors.

26. Your Rights As A Customer
    You understand that when You interact with the Platform ,You have rights over Your personal information. These rights involve providing reasonable steps to allow You to access Your personal information, correct any errors among others. In the event that You are not satisfied with our response or have unresolved concerns, You can get in touch with us to resolve the issue by means of info@ drvrushalisalve.com
27. Grievance Officer:
    In accordance with Information Technology Act, 2000, The Digital Personal Data Protection Act, 2023 and rules made there under, the name and contact details of the Grievance Officer & Consent Manager is as follows:

Name: Dr. Vrushali Salve

Email Id: info@drvrushalisalve.com

Address: Signita wellness, Near Krishna Greenland Service Road, Ghodbunder Rd, Kasarvadavali, 

Thane West, Thane, Maharashtra 400615.